← Back to Home

Terms of Service

Last updated: February 10, 2026

1. Acceptance of Terms

By engaging Zam Zam Trading's services or accessing our website, you agree to be bound by these Terms of Service and all applicable laws and regulations of Bangladesh.

2. Services Provided

Zam Zam Trading provides:

3. Service Agreements

All service agreements are subject to separate written contracts. These terms serve as general conditions unless superseded by specific contractual agreements.

4. Pricing and Payment

4.1. All prices are quoted in Bangladeshi Taka (BDT) unless otherwise specified.

4.2. Payment terms vary by project and will be specified in individual contracts.

4.3. Government contracts follow official procurement payment schedules.

4.4. Late payment may result in service suspension or additional charges.

5. Quality Assurance

5.1. We guarantee quality-assured sourcing from certified suppliers.

5.2. All materials meet government and industry standards.

5.3. Quality disputes must be raised within 7 days of delivery.

6. Delivery and Logistics

6.1. Delivery timeframes are estimates and may vary due to circumstances beyond our control.

6.2. We provide nationwide delivery across Bangladesh.

6.3. Delivery terms and responsibilities are specified in individual contracts.

7. Limitation of Liability

7.1. Our liability is limited to the contract value of the specific service provided.

7.2. We are not liable for indirect, consequential, or punitive damages.

7.3. Force majeure events (natural disasters, government actions, etc.) excuse performance delays.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Zam Zam Trading and protected by intellectual property laws.

9. Confidentiality

We maintain strict confidentiality regarding client information, project details, and business relationships in accordance with professional standards.

10. Data Protection

We handle personal and business data in line with our Privacy Policy and applicable data protection requirements. Where GDPR applies, we apply lawful bases for processing and honor data subject rights.

11. Government Compliance

All services comply with Bangladesh government regulations, procurement rules, and relevant industry standards.

12. Dispute Resolution

12.1. Initial disputes should be addressed through direct communication.

12.2. Unresolved disputes will be settled through arbitration in Dhaka, Bangladesh.

12.3. Bangladesh law governs all agreements and disputes.

13. Contract Termination

13.1. Either party may terminate services with appropriate notice as specified in individual contracts.

13.2. Immediate termination is allowed for breach of contract or non-payment.

14. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date.

15. Contact Information

For questions about these terms or our services:

16. Governing Law

These terms are governed by the laws of Bangladesh. Any legal proceedings must be conducted in the courts of Dhaka, Bangladesh.

17. Electronic Communications

By using our services or contacting us electronically, you consent to receive communications from us via email, phone, or other electronic means. We will communicate in accordance with applicable laws and your preferences.

18. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.